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privacy policy

This Policy explains when and why we collect personal information about people who visit our website or contact us regarding staying at Botelet and using any of our goods and services.  The policy sets out how we use the data, the conditions under which we may disclose it to others, and how we keep it secure.


We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes.


How do we collect information from you?

We obtain information about you when you use our website, for example when you contact us to make a reservation.  We also obtain information when you email or telephone us to enquire about staying at Botelet or accessing one of our related services such as Breakfast Club, events or massage.


What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number, names of people in your group who are staying, ages of any children, and any specific requests or requirements for your stay such as accessibility requirements or food preferences.


If you place a booking online and choose to use your card to pay, the card information is not held by us, it is collected by our third party payment processors who specialise in the secure online capture and processing of debit and credit card transactions.


How is your information used?

We may use your information to:

• Respond to enquiries about staying at Botelet or using our services

• Process bookings and reservations

• To provide services tailored to your needs

• Notify you and remind you of your booking

• Provide you with full information regarding staying at Botelet or using our services

• Where you have given consent, send you marketing communications with news and offers from Botelet.


How we store your information

When you give us personal information, we make our best effort to ensure its security on our internal systems.


We also use the following third party data processors to store and process data relating to Botelet goods and services:

• Supercontrol – host our online booking system.  Read Supercontrol's Privacy Policy

• Holiday Rent Payment – process card payments on our behalf.  Read Holiday Rent Payment's Privacy Policy

• Mailchimp – we store email addresses of individuals who have opted in to receive marketing emails from us on Mailchimp.  Read Mailchimp's Privacy Policy


Any sensitive information (such as credit or debit card details) is encrypted and protected by our third party data processors.  


Non-sensitive details (such as your email address) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.


Marketing communications

You can choose whether you wish to receive marketing emails from us with news and offers from Botelet.  You will only receive these emails if you have given consent to do so.  You can contact us at any time and ask to be removed from our mailing list, either by contacting us directly at stay@botelet.com or by clicking the 'Unsubscribe' link in a previous marketing email from us.


How we use cookies

A cookie is a small file that is downloaded onto a user's hard drive when accessing certain websites. Cookies are commonly used across a majority of websites. You are not able to be personally identified through cookies.  They provide information to us about which pages of our website are being accessed and how they are being used, enabling us to amend our website to make it as informative and user-friendly as possible.


Website monitoring

Our website may use Google Analytics which records the actions you take on our website. The information collected does not include any sensitive personal data. Data is collected by Google Analytics is for internal use only. The information collected is used to improve our website function and usability.


Read Google Analytics' Privacy Policy


Links to other websites

Our website contains links to other organisation's websites.  This Privacy Policy covers only our own website.  Please refer to the Privacy Policies of any other websites that you visit through ours, as we are not responsible for their privacy policies and practices.  Additionally, we cannot take responsibility for the privacy practices and policies of any third party websites that you visited to link to ours.


If you believe that any information we are holding on you is incorrect or you wish it to be removed, please contact us.